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Terms & Conditions

Last updated: February 2025

Welcome to CloudZone. By requesting an account, accessing our website, or using our cloud-based professional email services ("Services"), you agree to be bound by these Terms & Conditions ("Terms"). Please read them carefully.

1. Acceptance of Terms

By submitting an account request, using our Services, or continuing to access our website, you confirm that you have read, understood, and agree to these Terms, as well as our Privacy Policy. If you do not agree, you must not use our Services.

2. Eligibility

To use CloudZone Services, you must:

  • Be at least 18 years of age or the age of legal majority in your jurisdiction
  • Provide accurate and complete information during account application
  • Have the authority to bind your organisation if applying on behalf of a business
  • Comply with all applicable laws and regulations

3. Account Application and Activation

All account requests are subject to review prior to activation. CloudZone reserves the right to accept or reject any application at its discretion to maintain platform integrity and security standards. Approved accounts will be provisioned in accordance with our service workflow and the plan you have selected.

4. Use of Services

You agree to:

  • Use the Services only for lawful purposes and in accordance with these Terms
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorised access or security breach
  • Not use the Services to transmit spam, malware, or illegal content
  • Not attempt to circumvent security measures or access restrictions
  • Not resell or sublicense the Services without prior written consent

5. Billing and Payment

Subscription fees are charged in accordance with your selected plan (monthly or annual). You agree to provide valid payment information and authorise recurring charges. Prices may be subject to change with reasonable notice. Refund and cancellation terms are governed by our billing policy communicated at the time of subscription.

6. Service Level and Availability

We strive for high availability and will use commercially reasonable efforts to maintain uptime. However, we do not guarantee uninterrupted access and are not liable for service interruptions due to maintenance, force majeure, or circumstances beyond our control.

7. Data and Privacy

Your use of our Services is also governed by our Privacy Policy. You retain ownership of your data. We process and store your data in accordance with our Privacy Policy and applicable data protection laws. By using our Services, you consent to such processing.

8. Intellectual Property

CloudZone and its licensors retain all rights to the Services, including software, infrastructure, branding, and documentation. You receive only a limited, non-exclusive, non-transferable licence to use the Services for their intended purpose. You may not copy, modify, reverse-engineer, or create derivative works of our Services.

9. Limitation of Liability

To the maximum extent permitted by law:

  • Our total liability for any claims arising from or related to the Services shall not exceed the amount you paid us in the twelve (12) months preceding the claim
  • We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities
  • We are not liable for any failure or delay due to circumstances beyond our reasonable control

10. Indemnification

You agree to indemnify, defend, and hold harmless CloudZone, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.

11. Termination

We may suspend or terminate your account and access to the Services if you breach these Terms, fail to pay fees when due, or for any other reason at our discretion. You may terminate your account at any time through the provided channels. Upon termination, your right to use the Services ceases, and we may delete your data in accordance with our data retention policy.

12. Modifications

We may modify these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and, where appropriate, by email. Continued use of the Services after such changes constitutes acceptance. If you do not agree, you must stop using the Services and may close your account.

13. Governing Law

These Terms are governed by and construed in accordance with applicable law. Any disputes shall be subject to the exclusive jurisdiction of the courts in the jurisdiction where CloudZone is registered, unless otherwise required by mandatory law.

14. General

These Terms, together with the Privacy Policy and any service-specific agreements, constitute the entire agreement between you and CloudZone. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any right does not waive that right.

15. Contact

For questions about these Terms & Conditions:

CloudZone
Email: legal@cloudzone.example
Contact Form

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